1. Introduction
Welcome to HelpMarts.
Helpmarts is an online platform that connects customers with independent service professionals such as electricians, plumbers, AC technicians and other home service providers.
By using our website, you agree to these Terms & Conditions.
2. Services Provided
- Helpmarts acts only as a technology platform.
- We connect customers with registered professionals.
- We do not directly provide repair or installation services.
- The actual service is performed by independent professionals.
3. User Responsibilities (Customers)
- Provide accurate address and contact details.
- Ensure safe working environment at your premises.
- Make timely payment after service completion.
- Not misuse or harass professionals.
4. Professional Responsibilities
- Provide genuine documents during registration.
- Deliver services professionally and safely.
- Follow local laws and safety standards.
- Maintain proper conduct with customers.
5. Payments & Charges
- Service charges will be informed before work begins.
- Additional charges (if any) must be approved by customer.
- Platform may charge commission from professionals.
- Helpmarts is not responsible for cash transactions made outside the platform.
6. Cancellation Policy
- Customers can cancel before professional arrives.
- Cancellation after arrival may attract a visit charge.
- Repeated cancellations may lead to account suspension.
7. Refund Policy
- Refund will be processed only in genuine cases.
- Refund eligibility will be reviewed by HelpMarts support team.
- Processing time: 5–7 working days.
8. Limitation of Liability
Helpmarts is not liable for:
- Damage caused by professionals
- Delays due to traffic or unforeseen circumstances
- Personal injury or property damage
We act only as an intermediary platform.
9. Account Suspension
We reserve the right to suspend:
- Fake accounts
- Fraud activity
- Misuse of platform
10. Privacy
User data is handled as per our Privacy Policy.
11. Changes to Terms
Helpmarts may update these Terms & Conditions at any time without prior notice.